Ask
A conversation, live
Ask about arrivals, covers, incidents or a guest's history, and get an answer drawn from the source systems in seconds.
AI for palaces & luxury hotels
Your house, upgraded.
Surclassé connects the systems your teams already use, from the PMS to the restaurant book, the spa and the concierge desk. Ask it anything, or let it brief you every morning.
surclassé adj. — moved to a higher category of room, at the house's discretion.
Le Brief
07:00 · TuesdayPrepared for the Executive Committee
94%Occupancy
38Arrivals
7VIP
126Covers tonight
41Spa treatments
3Open incidents
- VIPSuite 512 arrives 11:30 with a birthday on file. Champagne and flowers are requested.
- OpsAir conditioning in 307 reported twice since Sunday. Engineering is on it.
- F&BTerrace full from 20:30. Eight guests are on the waitlist.
Example brief, illustrative figures
The service
One intelligence across every department.
Your teams no longer jump between six screens to answer one question. Surclassé reads from each system and replies in plain language, in the tone of your house.
Brief
Reports that write themselves
Describe the report once. It arrives every morning at the hotel's local time, as text, a PDF or a spoken briefing.
Deliver
To the right people
Each department receives what concerns it, by email or Microsoft Teams, and every brief is kept on file.
The tour
Your house, on one screen.
Click through what your teams use every day: the morning dashboard, the chat, scheduled reports, briefings, the mailbox and every connected system.
Bonjour, Claire
Tuesday · 08:12, ParisScheduled reports
6you & your teamsNext report
Le Brief du soirToday · 18:00Reports generated
214since openingLatest briefings
Le Brief du matinText · PDF · Audio 2:40
DeliveredSpa & wellness, week aheadSent to the spa team on Teams
DeliveredVIP arrivals, next 48 hFront office · Email
RunningConnected systems
Oracle OPERA
PMSSevenRooms
Restaurant reservationsUnifocus
OperationsConcierge Organizer
ConciergeMicrosoft 365
Mail & TeamsChat
Answers from your connected systems, with sourcesTodayHistory
Which VIPs arrive before noon and also have a spa booking today?
Two of them. Suite 512 arrives at 11:30 with a couples massage at 16:00. Room 604 arrives at 10:45 with a facial at 14:00. Suite 512 also has a birthday flagged in their profile.
Opera PMSSpa agendaGuest profile
Scheduled reports
Written in plain language, delivered on timeReportStatus
Le Brief du matinMorning recap for the ExCom
ActiveLe Brief du soirEvening handover
ActiveSpa & wellness, week aheadBookings, therapists, upsell
ActiveVIP arrivals, next 48 hPreferences and special requests
ActiveMonthly F&B reviewCovers, no-shows, top tables
PausedNew report request
“Every Friday at 17:00, send the GM the weekend arrivals with VIPs, open incidents and restaurant covers, as a PDF and a two-minute audio.”
Briefings
Every generated report, ready to read or listenAllMine
Le Brief du matin
Tuesday · 07:00 · Prepared for the Executive Committee
94%Occupancy
38Arrivals
126Covers
3Incidents
- Suite 512 arrives 11:30 with a birthday on file. Champagne and flowers requested.
- Air conditioning in 307 reported twice since Sunday. Engineering is on it.
- Terrace full from 20:30, eight guests on the waitlist.
- Spa at 85% capacity; two therapist slots open at 15:00.
0:54 / 2:40
Download PDFShare to Teams
Emails
Your Microsoft 365 mailbox, with CopilotEvents teamWedding party Saturday: final guest list
Night auditNight report and cash-up, Monday
Guest relationsFeedback from Suite 410, checkout today
EngineeringPlanned maintenance, east elevator
Revenue managerForecast update, next two weeks
Applications
5 connected · 100+ in the catalogConfiguredAll
Property management
O
Oracle OPERAConnected
M
MewsPMS
P
ProtelPMS
Restaurant reservations
S
SevenRoomsConnected
R
ResyReservations
Z
ZenchefReservations
Operations
U
UnifocusConnected
H
HotSOSIncidents
Q
QuoreIncidents
Spa & wellness
T
TACConfigured
B
Book4TimeSpa agenda
S
SpaSoftSpa agenda
Finance
S
SageAccounting
S
SAPERP
X
XeroAccounting
AI Models
The models that write, speak and listen for your houseConfiguredAll
Language models
O
OpenAIConnected
A
AnthropicLanguage model
M
MistralLanguage model
Voice · text to speech
G
Gemini TTSConnected
E
ElevenLabsVoice
A
Azure SpeechVoice
Listening · speech to text
W
WhisperTranscription
D
DeepgramTranscription
A
AssemblyAITranscription
Private hosting
O
OllamaRuns on your servers
L
LLM GatewayRouting
C
CohereLanguage model
Keys are stored per house, masked, and only used to answer your teams.
Systems
Connected to the tools you already run.
Nothing to replace and nothing to re-enter. Each house connects its systems once, and Surclassé works across them.
Oracle OPERAÉProperty management
SevenRoomsÉRestaurant reservations
UnifocusÉIncidents & maintenance
Concierge OrganizerÉConcierge desk
Microsoft 365ÉMail, Teams, documents
+100 appsÉIn the catalog
Hover a system to connect it. Brand names belong to their respective owners.
Discretion
Guest data stays in your house.
Palaces run on trust. Surclassé was built to stay behind your firewall and to show each person only what their role allows.
Hosted your way
On your own servers or a private cloud. The application loads nothing from outside.
Per property
Every house in a group keeps its own systems, people and reports.
By role
Directors, managers and staff each see what they need, nothing more.
Single sign-on
Your teams sign in with Microsoft or Google, as they do every day.
By invitation
Let us brief your house.
We work with a small number of palaces and luxury hotels at a time. Tell us about your property and we'll arrange a private demonstration on your own systems.
Or write to us
bonjour@getsurclasse.com